Shipping Policy

　　This Policy Is Applicable to (USA) Orders.

　　This policy is designed to ensure that you areclearly aware of our shipping policies and procedures.By ordering from this store youaccept the policies contained herein.

　　Shipping, Handling and Order Cut-off Times

　　Handling time is 1 to 2 Business Days (Monday to Friday)

　　Transit time is 5 to 10 Business Days (Monday to Friday)

　　Order cut-off time will be 4:00 PM

　　Time zone: (GMT-05:00) Eastern Standard Time (New York)

　　Delivery Terms

　　We use USPS deliver the product.

　　USPS: Delivered in 6-12 Business Days.

　　Please note that the above shipping times are based on average delivery times we are currently seeing and are not guaranteed.

　　Shipping Cost

　　Free shipping of all orders in the USA

　　Change of Address

　　We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us at support@lunaxluxe.com.

　　Order Tracking System

　　When we will start your transfer, you’ll get a chasing number with your order with which you can learn about your order post position until you get your order in your hands.

　　Wrong Address

　　Remember, if you give us the wrong address and you are not there, the product will be stored in our store again. You will have to bear the full shipping cost for giving the wrong address.

　　Cancellations

　　If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

　　Parcels Damaged In Transit

　　If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.

　　Tax

　　Dear customers, our shopping website pledges not to charge sales tax on your purchases. The prices you see already include all applicable fees, so you do not need to pay any additional tax amount. We are committed to providing you with a transparent and convenient shopping experience, always mindful of your financial well-being. Thank you for choosing our service; we look forward to providing you with quality products and service.

　　Contact us:

　　Email: support@ronsume.com

　　Business Address:  30 N Gould St Ste N, Sheridan, WY 82801