Shipping Policy

　　At RONSUME, we are committed to providing a seamless and transparent shopping experience. Please read the following shipping policy, which outlines how we handle domestic and international orders, the shipping process, estimated timeframes, and associated responsibilities. By placing an order on our website, you agree to the terms outlined below.

　　Processing and Handling

　　All orders will be processed within 48 business hours after you receive your order confirmation email (excluding weekends and holidays). This processing time applies to all orders, regardless of order type.

　　If the product is made to order, production will begin.

　　If the product is in stock, we will begin planning inspection and packaging to ensure it meets our quality standards before shipping.

　　Please note that our shipping and processing times are estimates and not guaranteed. While we strive to process and ship orders as quickly and efficiently as possible, shipping times may vary due to production queues, peak order volumes, public holidays, carrier delays, and other uncontrollable factors. In some cases, the actual shipping time may differ from the estimated time by ± 20%.

　　For proactive management and peace of mind:

　　If your in-stock item has not shipped within 2 weeks, please contact us.

　　If your made-to-order item has not shipped within 8 weeks, please contact us for investigation and the latest update.

　　For order status inquiries, please email support@ronsume.com with your name and order number for faster service. Our team will provide full support and strive to offer timely and accurate order updates.

　　Order Lifecycle

　　Understanding the order lifecycle helps set reasonable expectations for delivery times. Here are the stages for different order types:

　　1. In-stock Products

  • 　　Estimated delivery time: 2-3 weeks after order placement.
  • 　　Order confirmation: Within 1 hour after order placement.
  • 　　Payment confirmation: Within 8 hours after order placement.
  • 　　Shipping start time: Within 48 business hours after payment confirmation.
  • 　　Shipping to distribution center: Within 10 days from order processing start.
  • 　　Shipping time from distribution center to your address: Within 3 days after arriving at the distribution center.

　　Final delivery time depends on the selected shipping method and location.

　　2. Made-to-order Products

  • 　　Estimated delivery time: 8-12 weeks after order placement.
  • 　　Order confirmation: Within 24-48 hours after order placement.
  • 　　Production start: Within 1 week after payment confirmation.
  • 　　Production completion: Within 4 weeks from production start.
  • 　　Shipping to distribution center: Within 4-6 weeks after production completion.
  • 　　Final delivery: Typically completed within 1 week after last-mile delivery arrangements are finalized.

　　We urge customers to pay special attention when purchasing made-to-order or custom products, as these items are carefully crafted and may require longer delivery times. Once production begins, cancellations or changes are not possible.

　　Large Item Shipping

　　Here’s what you should know when ordering large equipment:

　　1. The standard shipping method for large items is curbside delivery, meaning the item will be delivered as close to your driveway, garage, or building entrance as possible.

　　2. Large items may be shipped via freight carriers by air or land, depending on your location, shipping method, and product size.

　　3. Each item is safely packed in sturdy cardboard or plywood crates to minimize the risk of damage during transit.

　　Important Notes:

  • 　　Please note that address changes cannot be made after 10 calendar days from order submission. Additionally, any address change requests made 24 hours after order placement cannot be guaranteed, depending on the order’s processing status.
  • 　　Our logistics team books transportation services well in advance, so any changes after this time frame may incur additional fees or delays.
  • 　　Carriers will contact you directly to arrange delivery times.
  • 　　Your delivery service includes one scheduled delivery. If you are not home or miss the delivery, you may need to pay for a re-delivery fee.

　　Once the order is shipped, it must be received within the standard delivery time. We cannot accommodate any storage or delayed storage requests. If the customer fails to receive the goods within the delivery time, all related storage and re-delivery fees will be the responsibility of the customer.

　　Before Signing for the Order:

  • 　　Count all packages to ensure the quantity matches the shipping list.
  • 　　Check each package for signs of damage.
  • 　　Note any discrepancies or visible damages on the delivery slip. This is crucial for us to file a claim with the carrier.

　　How to Check My Order Status?

　　After your order ships, you will receive an email with the tracking number. You can use this number to check the shipping status on the carrier’s website.

　　Please wait up to 48 hours for the logistics tracking information to take effect and become accurate. If you have not received your order within 10 days after receiving the shipping confirmation email, please email support@ronsume.com with your name and order number, and we will investigate promptly.

　　We aim to ensure your order is delivered safely and on time, and we will provide assistance throughout the entire process.

　　Damaged Goods Compensation Policy

　　If your order is damaged upon delivery, please notify us within 3 calendar days of receiving the goods.

　　Items eligible for compensation due to damage or loss:

  • 　　The recipient must note any issues on the delivery slip when receiving the goods.
  • 　　This step is crucial for filing claims with the shipping company and ensuring replacement or compensation.

　　We will address these issues based on the specific situation and strive to provide the best solution, including replacement parts or compensation where appropriate.

　　Our Request:

  • 　　Patience and communication are key. If you have any questions or concerns, please contact us directly.
  • 　　Please respect our customer service team. Threats or unreasonable refund requests may escalate the matter to our consumer trust rating system, which may affect your future eligibility for services or purchases.

　　We are a small business dedicated to serving the growing health-conscious consumer base. We appreciate your understanding and trust in us.

　　If you have any questions, please contact support@ronsume.com. Before contacting us, please review our RONSUME communications disclaimer.